At MAGALLANES WEAR INC, we are committed to providing high-quality women’s fashion products and ensuring a smooth shopping experience. If you are not fully satisfied with your purchase, we offer a structured returns and exchanges process as outlined below.
1. Return Eligibility
To be eligible for a return, all of the following conditions must be met:
The return request must be submitted within 14 days of delivery
Items must be in original condition, unworn, unwashed, and undamaged
All original tags, packaging, and accessories must be fully intact
Items must not show any signs of use, wear, or alteration
Proof of purchase (order confirmation or receipt) must be provided
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, and operational reasons, the following items are not eligible for return or refund:
Final Sale items (clearly marked at the time of purchase)
Items that have been worn, washed, or altered
Items returned without original packaging or tags
Returns requested after the 14-day return window
Unauthorized returns sent without prior approval
3. Return Authorization (RMA Requirement)
All returns must be pre-approved by our support team.
Clear photos (if applicable for damaged or incorrect items)
Once approved, you will receive return instructions and the return shipping address.
4. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method
Processing time is typically 5–10 business days after approval
Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item)
In some cases, partial refunds may be granted if the item does not meet full return conditions.
5. Exchanges
We accept exchanges for size or color, subject to stock availability.
If you would like to request an exchange:
Contact our support team within 14 days of delivery
Follow the return authorization process
Once approved, you may place a new order or receive an exchange item depending on availability
6. Return Shipping Costs
Customers are responsible for return shipping costs in cases of personal preference (e.g., size, fit, or change of mind)
If the return is due to our error (wrong item, defective product), we will cover return shipping costs
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with supporting photos. We will prioritize your case and provide a replacement or full refund where applicable.
8. Contact Information
For any questions regarding returns or exchanges, please contact us:
